Technical Support Engineer Ii

Axon Development Group

Scottsdale, United States
Competitive salary; 401k with employer match; disc...
On-site
3+ years cloud product support experience
Law enforcement or public safety domain knowledge
Proficiency with json schemas, github, python, vs code
Axon is seeking a high-energy Software Support Engineer to support critical mission-critical products used to save lives

Job Summary

  • Axon is seeking a high-energy Software Support Engineer to support critical mission-critical products used to save lives.
  • The role involves working closely with law enforcement customers to ensure a stellar experience while resolving complex technical issues.
  • Candidates must be able to pass a Criminal Justice Information Services (CJIS) background check and maintain confidential information.

Matching Summary

Axon is seeking a high-energy Software Support Engineer to support critical mission-critical products used to save lives.

Salary

Competitive salary; 401k with employer match; Discretionary paid time off

Skills & Requirements

Must-have

  • 3+ years cloud product support experience
  • Law enforcement or public safety domain knowledge
  • Proficiency with JSON schemas, GitHub, Python, VS Code
  • Experience with Azure Data Studio and SSMS
  • Ability to troubleshoot complex escalated issues

Nice-to-have

  • Strong communication with technical and non-technical audiences
  • Self-starter in a fast-paced startup environment
  • Experience building knowledge base articles
  • Willingness to participate in on-call rotation

Key Requirements

  • 3+ years of support experience for cloud-based products
  • Experience working within the Law Enforcement/Public Safety space
  • Must pass a CJIS background check

Work Rights

Must pass a CJIS background check

Tailored Resume

Cover Letter