Enterprise Technology Engineer - Incident And Problem Management
BP Retail UK
United Kingdom
Hybrid
Major incident management experience
Problem management and rca execution
Itil core process expertise
The role requires taking the lead to manage the resolution of major incidents impacting BP while ensuring timely and relevant communication to stakeholders
Job Summary
The role requires taking the lead to manage the resolution of major incidents impacting BP while ensuring timely and relevant communication to stakeholders.
Candidates must conduct Problem calls to identify Root Cause Analysis (RCA) and drive permanent fixes after major incidents are restored.
BP offers a diverse and inclusive environment with support for learning, growth, and flexible working arrangements.
Matching Summary
The role requires taking the lead to manage the resolution of major incidents impacting BP while ensuring timely and relevant communication to stakeholders.
Skills & Requirements
Must-have
Major Incident Management experience
Problem Management and RCA execution
ITIL Core Process expertise
Regulated business-critical environment
Stakeholder communication management
Nice-to-have
Citizen developer no-code skills
Agile Scrum or Kanban experience
DevOps and Site Reliability Engineering
ServiceNow development experience
Continuous improvement culture mindset
Key Requirements
6 to 10 years of total experience
5 to 7 years in relevant IT roles
Bachelor's degree in Computer Science or related field