Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth
Job Summary
Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth.
Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology.
Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience.
Matching Summary
Manages processes and initiatives associated with Digital and dealer/customer related strategies to ensure dealers deliver superior customer experience and business growth.
Skills & Requirements
Must-have
digital initiatives
dealer adoption of technology
revenue growth enablement
customer experience improvement
platform deployment and adoption
Nice-to-have
trusted advisor on digital projects
driving adoption of new technology
building stronger communities
Key Requirements
Working Knowledge of Customer Focus
Working Knowledge of Service Excellence
Working Knowledge of Collaborating
Working Knowledge of Consulting
Working Knowledge of Decision Making and Critical Thinking