Product Support Representative

Thomson Reuters Corporation

Remote, US
Base: $36,800 - $68,300 usd; bonus: eligible for a...
Fully remote
Exceptional customer service skills
Software troubleshooting experience
Strong written and verbal communication
The role focuses on delivering exceptional technical support to customers via phone, email, and chat while building knowledge of the SafeSend product suite

Job Summary

  • The role focuses on delivering exceptional technical support to customers via phone, email, and chat while building knowledge of the SafeSend product suite.
  • Employees are expected to maintain a CSAT score at or above 90% and collaborate with internal teams to drive product improvements based on customer feedback.
  • Thomson Reuters offers comprehensive benefits including flexible work arrangements, mental health days, tuition reimbursement, and a competitive 401k plan.

Matching Summary

The role focuses on delivering exceptional technical support to customers via phone, email, and chat while building knowledge of the SafeSend product suite.

Salary

Base: $36,800 - $68,300 USD; Bonus: Eligible for Annual Bonus; Benefits: Comprehensive health, dental, vision, 401k match, PTO

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Software troubleshooting experience
  • Strong written and verbal communication
  • Ability to manage multiple inquiries
  • High reliability and time management

Nice-to-have

  • Experience in tax or accounting industry
  • Familiarity with SaaS platforms
  • Proactive self-directed learning mindset
  • Knowledge of Zendesk or Azure tools

Key Requirements

  • High school diploma required
  • 1+ years customer-facing experience preferred
  • US citizenship or Green Card holder status required
  • No visa sponsorship available

Work Rights

Must be US citizen or Green Card Holder

Tailored Resume

Cover Letter