Copy Of Technical Support Engineer Ii

Esper

Bengaluru, India
Not specified; not specified; not specified
**
2-4 years customer support experience
Proficiency in android and ios platforms
Experience with zendesk or salesforce crm
** Esper is seeking a Technical Support Engineer to provide exceptional technical support and customer service for their mobile device management solutions. The ideal candidate will have experience in SaaS product support, particularly in mobility solutions, and must thrive in a dynamic, fast-paced environment. **

Job Summary

  • This role serves as the first line of support for diverse clientele, resolving issues promptly within a fast-paced agile environment.
  • The position requires utilizing various devices to replicate customer environments and collaborating with internal teams to resolve product-related issues.
  • Esper is recognized as a top-fastest-growing private company, offering opportunities to enhance skills while delivering exceptional device experiences.

Matching Summary

Match Score: 75

** Esper is seeking a Technical Support Engineer to provide exceptional technical support and customer service for their mobile device management solutions. The ideal candidate will have experience in SaaS product support, particularly in mobility solutions, and must thrive in a dynamic, fast-paced environment. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2-4 years customer support experience
  • Proficiency in Android and iOS platforms
  • Experience with Zendesk or Salesforce CRM
  • Knowledge of log collection and analysis tools
  • Ability to work day/night shifts

Nice-to-have

  • Hands-on Linux experience
  • Domain expertise in DevOps or Hardware
  • Understanding of MDM and EMM concepts
  • Proven experience in high-growth environments
  • Strong independent decision-making ability

Key Requirements

  • 2-4 years experience in customer support
  • Strong English communication skills
  • Experience with Jira issue tracking software

Work Rights

Not specified

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