Analista Digital (ciudad De México, Azcapotzalco)

BBVA

Ciudad de México, Mexico
**
Excellent customer service skills
Google workspace proficiency
Effective communication abilities
** BBVA is seeking a Digital Analyst in Ciudad de México to manage the lifecycle of digital claims in the home insurance sector, emphasizing customer service and analytical skills. The ideal candidate should have experience in customer service, knowledge of Google Workspace, and a strong focus on client satisfaction. **

Job Summary

  • The role involves managing the digital claims lifecycle remotely to ensure efficient administrative solutions for clients.
  • Responsibilities include validating documentation, monitoring SLAs, and tracking NPS results to maintain service excellence.
  • The position requires acting as a collaborative point of contact to resolve obstacles and provide clarity to internal and external stakeholders.

Matching Summary

Match Score: 75

** BBVA is seeking a Digital Analyst in Ciudad de México to manage the lifecycle of digital claims in the home insurance sector, emphasizing customer service and analytical skills. The ideal candidate should have experience in customer service, knowledge of Google Workspace, and a strong focus on client satisfaction. **

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Google Workspace proficiency
  • Effective communication abilities

Nice-to-have

  • Home insurance knowledge
  • Basic Artificial Intelligence concepts
  • Empathy in critical situations

Key Requirements

  • Bachelor's degree in Administration or related field
  • Minimum 1 year customer service experience
  • Experience in call center or financial services preferred

Work Rights

Not specified

Tailored Resume

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