Client Executive, Fund Management (cantonese Speaking)

Worldpay (FIS)

Singapore, Singapore
Handle customer inquiries via phone/email
Aml/kyc requirements understanding
Fraudulent activity detection
Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required

Job Summary

  • Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.
  • Support new customer onboarding process and perform ongoing KYC due diligence for both corporate and retail clients to meet regulatory requirements.
  • At FIS, you can learn, grow and make an impact in your career.

Matching Summary

Answer all customer enquiries received via phone, email, or post and determine the customer concerns/problems and help to resolve any issues, liaising with other teams as required.

Skills & Requirements

Must-have

  • Handle customer inquiries via phone/email
  • AML/KYC requirements understanding
  • Fraudulent activity detection
  • Customer onboarding support
  • Business process improvement
  • Cantonese language proficiency

Nice-to-have

  • Proactive customer experience enhancement
  • Teamwork and collaboration
  • Professional development resources

Key Requirements

  • Minimum Diploma Holder
  • 2 years customer service experience
  • Proficient in Cantonese

Work Rights

Not specified

Tailored Resume

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