Base: $58,400.00-$77,900.00; bonus/equity: not spe...
Not specified
5+ years mortgage servicing experience
Strong understanding of loan servicing data
Experience working directly with clients
ServiceMac, a sub-servicing entity of First American Financial, seeks a Client Relations Specialist with extensive mortgage servicing experience. The role involves managing client communications and facilitating loan-related requests while ensuring high-quality service
Job Summary
The Client Relations Specialist serves as a key liaison between the organization and its mortgage servicing clients.
Responsibilities include managing day-to-day client communications and facilitating loan-level inquiries and servicing-related requests.
First American offers a comprehensive benefits package including medical, dental, vision, 401k, and PTO.
Matching Summary
Match Score: 85
ServiceMac, a sub-servicing entity of First American Financial, seeks a Client Relations Specialist with extensive mortgage servicing experience. The role involves managing client communications and facilitating loan-related requests while ensuring high-quality service.
Salary
Base: $58,400.00-$77,900.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO/paid sick leave, employee stock purchase plan
Skills & Requirements
Must-have
5+ years mortgage servicing experience
Strong understanding of loan servicing data
Experience working directly with clients
Excellent written and verbal communication skills
Ability to manage multiple client requests
Nice-to-have
Familiarity with servicing platforms like MSP
Proactive problem-solving abilities
Collaboration across internal departments
Process improvement contributions
Inclusive people-first culture alignment
Key Requirements
5+ years of experience in mortgage servicing
Prior experience in client relations or account management