Booking Centre Agent

Apex Radiology

O'Connor, Western Australia, Australia
Answering incoming calls
Scheduling appointments efficiently
Processing patient referrals
As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience

Job Summary

  • As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience.
  • Your Day-to-Day Responsibilities Include: Answering incoming calls with warmth and professionalism, Scheduling appointments efficiently, ensuring optimal use of booking slots, Providing patients with clear information on scan preparation, costs, and concession eligibility.
  • FOR YOU Competitive Salary: Attractive salary with annual reviews to recognize your contributions. Paid Parental Leave: Additional leave to support new parents. Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.

Matching Summary

As a key member of our team, you'll be the first point of contact for patients and referrers-playing an essential role in creating a smooth and supportive patient experience.

Skills & Requirements

Must-have

  • Answering incoming calls
  • Scheduling appointments efficiently
  • Processing patient referrals
  • Patient data entry
  • Handling confidential information

Nice-to-have

  • Patient-first approach
  • Calm and compassionate demeanor
  • Solutions-focused mindset
  • Thrives in fast-paced environment
  • Collaborative team player

Key Requirements

  • Experience in medical administration
  • Radiology experience highly regarded
  • Comfortable using multiple digital platforms

Work Rights

Not specified

Tailored Resume

Cover Letter