Customer Success Manager – Channel Partners (dach)

Zoom

Hybrid
5+ years customer success experience
Fluency in german and english
Partner-led or indirect sales models
The role focuses on empowering channel partners across the DACH region to deliver exceptional experiences at scale through Zoom products

Job Summary

  • The role focuses on empowering channel partners across the DACH region to deliver exceptional experiences at scale through Zoom products.
  • Responsibilities include leading partner onboarding, driving adoption, spotting risks early to reduce churn, and designing retention strategies.
  • Zoom offers a structured hybrid work environment with award-winning benefits supporting physical, mental, emotional, and financial health.

Matching Summary

The role focuses on empowering channel partners across the DACH region to deliver exceptional experiences at scale through Zoom products.

Skills & Requirements

Must-have

  • 5+ years Customer Success experience
  • Fluency in German and English
  • Partner-led or indirect sales models
  • Data-driven mindset and insights
  • Coaching and enabling partners

Nice-to-have

  • Experience with SaaS collaboration tools
  • Unified communications background
  • Passion for building trusted relationships
  • Cross-functional collaboration skills
  • Growth-focused environment adaptability

Key Requirements

  • 5+ years in Customer Success or Partner Management
  • German and English language fluency required
  • Proven success in partner-led models

Work Rights

Not specified

Tailored Resume

Cover Letter