Senior Customer Success Manager

Embeda

Tokyo, Japan
Fully remote
Customer relationship management
Workday product knowledge
Enterprise-level support planning
Customer Success Management is the liaison between Professional Services and Production Services teams, ensuring quality service and operational performance for Workday products

Job Summary

  • Customer Success Management is the liaison between Professional Services and Production Services teams, ensuring quality service and operational performance for Workday products.
  • The role involves strategic engagement with customers to develop success plans, communicate product roadmaps, and drive adoption of Workday solutions.
  • Workday offers a flexible work approach combining in-person and remote work, with opportunities for global career paths and involvement in AI-driven business innovation.

Matching Summary

Customer Success Management is the liaison between Professional Services and Production Services teams, ensuring quality service and operational performance for Workday products.

Skills & Requirements

Must-have

  • Customer relationship management
  • Workday product knowledge
  • Enterprise-level support planning
  • Issue resolution and escalation management
  • Project management experience
  • Japanese business communication
  • Cross-functional collaboration

Nice-to-have

  • SaaS customer management experience
  • Executive-level stakeholder engagement
  • Presentation and facilitation skills
  • Data analysis and time management
  • Global career development opportunities
  • AI utilization in business
  • Flexible work environment

Key Requirements

  • 5+ years in customer-facing services role
  • 1+ years Workday project management experience
  • Business-level Japanese communication
  • Ability to travel up to 30%
  • 50%+ office attendance in Tokyo or Osaka
  • Bachelor degree or equivalent experience

Work Rights

Business-level Japanese communication required

Tailored Resume

Cover Letter