Base: $45,000 - $55,000; bonus/equity: not specifi...
3d onsite
Text analytics model design
Qualtrics engage / xm discover expertise
Natural language processing (nlp)
The CX Research & Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover, turning unstructured customer feedback into actionable insights
Job Summary
The CX Research & Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover, turning unstructured customer feedback into actionable insights.
Global Payments offers a comprehensive benefits package including medical, dental, vision care, paid time off, retirement options, and charitable gift matching programs.
This hybrid role requires three days in office at any Global Payments location in the U.S. and involves close collaboration with CX researchers, analysts, and business stakeholders to improve customer satisfaction and loyalty.
Matching Summary
The CX Research & Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover, turning unstructured customer feedback into actionable insights.
Salary
Base: $45,000 - $55,000; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, paid time off, retirement, charitable gift matching
Skills & Requirements
Must-have
Text analytics model design
Qualtrics Engage / XM Discover expertise
Natural language processing (NLP)
Customer experience (CX) metrics
Rule-based topic modeling
Taxonomy development and governance
Project management skills
Nice-to-have
Payments and FinTech experience
Call center or chat-based CX feedback
Mixed-methods CX research
Collaboration with BI or data teams
Systems-thinking mindset
Key Requirements
2+ years text analytics or VoC experience
Hands-on expertise with Qualtrics or similar software