Customer Service Representative

American Pet Spa

Montclair, NJ, United States
Base: $16.00ph doe; bonus/equity: tips; benefits: ...
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Fluent in human and hound
Juggle phones and customers
Welcoming pet parents
** Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location, aiming to provide exceptional service to pet owners. The ideal candidate should be passionate about pets and possess strong customer service skills to manage a busy environment. **

Job Summary

  • We are revolutionizing the pet industry and are looking for a Customer Service Representative who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, handling payments, and ensuring the lobby is clean.
  • Perks include Telehealth, 401k, and Pet Insurance, with pay starting at $16.00/hour DOE + tips.

Matching Summary

Match Score: 75

** Destination Pet is seeking a Customer Service Representative for their Montclair, NJ location, aiming to provide exceptional service to pet owners. The ideal candidate should be passionate about pets and possess strong customer service skills to manage a busy environment. **

Salary

Base: $16.00/hour DOE; Bonus/Equity: tips; Benefits: Telehealth, 401k, Pet Insurance

Skills & Requirements

Must-have

  • fluent in human and hound
  • juggle phones and customers
  • welcoming pet parents
  • answering phones with a smile
  • handling cash and cards
  • responding to complaints with patience
  • keeping the lobby clean

Nice-to-have

  • concierge and chaos coordinator
  • people-person and pet-person
  • cool under pressure

Key Requirements

  • 1+ year of customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter