Customer Support Representative (danish Speaker)

EveryMatrix

Bucharest, Romania
On-site
Danish language fluency
Customer support experience
Problem-solving skills
Provide timely, accurate, and empathetic support via different channels, ensuring a seamless gaming experience for Danish-speaking players

Job Summary

  • Provide timely, accurate, and empathetic support via different channels, ensuring a seamless gaming experience for Danish-speaking players.
  • Resolve escalated player issues effectively and within SLA, troubleshooting issues related to accounts, payments, bonuses, games, and responsible gambling.
  • EveryMatrix offers a hybrid work schedule after three months, 22+ annual leave days, catered lunch or allowance, and private medical subscription.

Matching Summary

Provide timely, accurate, and empathetic support via different channels, ensuring a seamless gaming experience for Danish-speaking players.

Skills & Requirements

Must-have

  • Danish language fluency
  • Customer support experience
  • Problem-solving skills
  • Communication skills
  • Customer-first attitude

Nice-to-have

  • iGaming industry experience
  • Responsible gaming knowledge
  • B2C online gaming experience

Key Requirements

  • Native or near-native Danish
  • Good English level
  • Shift-based work availability

Work Rights

Not specified

Tailored Resume

Cover Letter