Lead and inspire a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region
Job Summary
Lead and inspire a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region.
Drive service level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions.
Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies throughout all customer care functions.
Matching Summary
Lead and inspire a high-performing team of Regional Customer Care Operations Leads throughout the EMEA region.
Skills & Requirements
Must-have
Customer Care Operations EMEA
Process Improvement (Lean, Six Sigma)
ERP (SAP preferred) and CRM proficiency
English and European Language proficiency
Danaher Business System (DBS)
Nice-to-have
Life Sciences/Medical Device experience
Continuous Improvement methodologies
Collaborative team environment
Digital adoption in customer care
Key Requirements
BA/BS Degree in Business Administration, Operations Management, or related field
Extensive experience managing customer care operations in EMEA
Proven track record of driving process improvements
Experience in a dynamic, matrix structure
Full proficiency in English and at least one other major European Language