Customer Service Representative With Spanish

3M

Wrocław, Poland
Not specified; not specified; competitive pyy + be...
Hybrid – minimum 2 days per week/8 days per month in office
2-3 years customer service experience
Sap erp system proficiency
Salesforce crm proficiency
3M is seeking a Customer Service Representative fluent in Spanish for their Wrocław, Poland office, offering a hybrid work model. The role involves managing customer relationships, handling order management, and collaborating with various internal teams to enhance customer satisfaction

Job Summary

  • You will serve as the single point of contact for premium accounts, managing relationships and resolving complex customer issues.
  • The role involves proactive order management, including handling backorders, proofs of delivery, and updating customer portals via Salesforce.
  • 3M offers a comprehensive benefits package including private medical care, life insurance, retirement schemes, and opportunities for global work.

Matching Summary

Match Score: 85

3M is seeking a Customer Service Representative fluent in Spanish for their Wrocław, Poland office, offering a hybrid work model. The role involves managing customer relationships, handling order management, and collaborating with various internal teams to enhance customer satisfaction.

Salary

Not specified; Not specified; Competitive pay and benefits benchmarked with comparable companies

Skills & Requirements

Must-have

  • 2-3 years Customer Service experience
  • SAP ERP system proficiency
  • Salesforce CRM proficiency
  • English and Spanish C1 level
  • Order management and logistics

Nice-to-have

  • Portuguese, Italian or French knowledge
  • Highly self-motivated attitude
  • Strong interpersonal skills
  • Analytical problem solver
  • Flexibility to adapt priorities

Key Requirements

  • Minimum 2-3 years professional experience
  • C1 level proficiency in English and Spanish
  • Experience with SAP and Salesforce systems

Work Rights

Not specified

Tailored Resume

Cover Letter