The CRM Coordinator will support key initiatives in Marketing and Client Experience, focusing on customer data quality, clienteling tool enhancement, and CRM communications
Job Summary
The CRM Coordinator will support key initiatives in Marketing and Client Experience, focusing on customer data quality, clienteling tool enhancement, and CRM communications.
This role involves testing, validating, and documenting system improvements, collaborating with cross-functional teams to ensure accurate customer data and effective tool rollouts.
Key responsibilities include supporting change management, conducting testing for clienteling tools, developing recollection processes, and supporting automated messaging rollouts.
Matching Summary
The CRM Coordinator will support key initiatives in Marketing and Client Experience, focusing on customer data quality, clienteling tool enhancement, and CRM communications.
Skills & Requirements
Must-have
CRM platform experience
Customer data systems
Salesforce Marketing Cloud
Agile backlog management tools
Cross-functional communication
Nice-to-have
Problem-solving mindset
Luxury industry experience
Fashion industry experience
Retail industry experience
Key Requirements
1-2 years CRM platform experience
1-2 years customer data systems experience
Experience with Salesforce or Salesforce Marketing Cloud