Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family
Job Summary
Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family.
As a Patient Access Workleader, you will function as the department lead within outpatient registration and the Emergency Department.
This opportunity is a steppingstone into supervisory roles and could lead into other related avenues like auditing and revenue cycle.
Matching Summary
Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family.
Skills & Requirements
Must-have
Manage registration escalation issues
Create ED Zone schedules
Coach and train new caregivers
Perform patient registration functions
Resolve patient inquiries or complaints
Work nights and weekends
Nice-to-have
Subject matter expert on processes
Engaging committee participation
Exceptional Patients First communication
Key Requirements
High School Diploma or GED
Four years customer facing experience OR work leader experience OR Associate's Degree and three years experience OR Bachelor's Degree and two years experience