Effective verbal and written english communication
Experience with salesforce crm system
The Senior Analyst is responsible for delivering a world-class service experience by resolving customer enquiries regarding product functionality and faults efficiently
Job Summary
The Senior Analyst is responsible for delivering a world-class service experience by resolving customer enquiries regarding product functionality and faults efficiently.
LSEG values innovation, quality, and continuous improvement while fostering a collaborative culture where colleagues can bring their true selves to work.
The role offers tailored benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives within a global organization.
Matching Summary
The Senior Analyst is responsible for delivering a world-class service experience by resolving customer enquiries regarding product functionality and faults efficiently.
Skills & Requirements
Must-have
Bachelor's Degree in finance or business
Effective verbal and written English communication
Experience with Salesforce CRM system
Ability to resolve queries on first interaction
Flexibility to work any schedule including 24/7
Nice-to-have
Previous experience in customer service environment
Understanding of client needs in financial markets
Willingness to undertake additional projects
Expert understanding of relevant products and data