The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance
Job Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Candidates must have extensive experience in product support or consulting for complex B2B enterprise software solutions with a minimum of two years in a supervisory role.
Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter spent in the office or field.
Matching Summary
The role involves leading a team responsible for building strong, trust-based relationships with Workday's key customers through proactive technical guidance.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
8+ years in B2B enterprise software support
2+ years supervisory experience for M3 level
Experience leading complex SaaS solution teams
Proven track record with large enterprise accounts
Deep understanding of Workday Architecture
Nice-to-have
C-Level executive interaction experience
Strong background in process improvement
Ability to foster inclusive team culture
Experience with global 24x7 coverage plans
Curious minds and courageous collaborators
Key Requirements
BS or MS in Computer Science, MIS, or equivalent technical experience
Minimum 8 years experience in product support or account management
Minimum 2 years supervisory experience at M3 level or 5 years at M4 level