Senior Executive, Office of Patient Experience (OPE)

KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.

Singapore, Singapore
Managing clinical and non-clinical feedback
Conducting investigations into patient issues
Facilitating family conferences and hospital reviews
You will be responsible for managing both clinical and non-clinical feedback including conducting investigations

Job Summary

  • You will be responsible for managing both clinical and non-clinical feedback including conducting investigations.
  • The role involves facilitating family conferences, hospital reviews, and drafting reply letters while liaising with lawyers on medico-legal issues.
  • There are opportunities to support other OPE functions such as data analytics, service innovation, and training.

Matching Summary

Match Score: 75

You will be responsible for managing both clinical and non-clinical feedback including conducting investigations.

Skills & Requirements

Must-have

  • Managing clinical and non-clinical feedback
  • Conducting investigations into patient issues
  • Facilitating family conferences and hospital reviews

Nice-to-have

  • Strong interpersonal skills with pleasant disposition
  • Independent and proactive team player
  • Meticulous ability to multi-task in fast-paced environment

Key Requirements

  • Degree in any discipline
  • Relevant working experience in a healthcare institution preferred
  • Effectively bilingual in English and a second language

Work Rights

Not specified

Tailored Resume

Cover Letter