Lead Specialist Solution Engineer | Service Cloud

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Not specified
Strong understanding of contact centre operations
Experience as a sales engineer or solution architect
Ability to collaborate and solve technical problems
Salesforce is seeking a Lead Specialist Solution Engineer for their Service Cloud division, who will be responsible for demonstrating tailored solutions to customers and prospects. The ideal candidate should have a strong understanding of contact center operations and experience in technical sales strategies, especially within AI-driven environments

Job Summary

  • The Service Cloud Solution Engineer plays a critical role in showcasing tailored Service Cloud solutions to customers and prospects.
  • The primary goal of our team is to serve as subject matter experts in the customer service domain.
  • When you join Salesforce, you’ll be limitless in all areas of your life.

Matching Summary

Match Score: 85

Salesforce is seeking a Lead Specialist Solution Engineer for their Service Cloud division, who will be responsible for demonstrating tailored solutions to customers and prospects. The ideal candidate should have a strong understanding of contact center operations and experience in technical sales strategies, especially within AI-driven environments.

Skills & Requirements

Must-have

  • Strong understanding of contact centre operations
  • Experience as a Sales Engineer or Solution Architect
  • Ability to collaborate and solve technical problems
  • Hands-on experience with application configuration

Nice-to-have

  • AI-first mindset with emerging technologies
  • Familiarity with Service Cloud products
  • Exposure to contact centre technologies

Key Requirements

  • Proven ability to collaborate
  • Willingness to travel up to 50%
  • Experience in AI and automation strategies

Work Rights

Not specified

Tailored Resume

Cover Letter