Senior Manager, Disputes Operations

Current81

New York, NY, United States
On-site
End-to-end dispute lifecycle management
Compliance with regulation e
Card network rules adherence
Own and oversee the full lifecycle of dispute case handling, ensuring timely, accurate, and compliant resolution

Job Summary

  • Own and oversee the full lifecycle of dispute case handling, ensuring timely, accurate, and compliant resolution.
  • Manage, coach, and develop a team of Disputes Specialists, including onboarding, training, and ongoing performance management.
  • Identify trends, root causes, and emerging risks across disputes, fraud, and customer behavior.

Matching Summary

Own and oversee the full lifecycle of dispute case handling, ensuring timely, accurate, and compliant resolution.

Skills & Requirements

Must-have

  • end-to-end dispute lifecycle management
  • compliance with Regulation E
  • card network rules adherence
  • risk mitigation strategies
  • cross-functional collaboration

Nice-to-have

  • customer-first mindset
  • fast-paced fintech environment
  • operational readiness for peak periods

Key Requirements

  • 6+ years in disputes, fraud operations, payments, or banking
  • 3+ years of people leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter