Service Desk Analyst

Apex Group

2-3 years it operational experience
Windows desktop configuration and support
Active directory user management
The role requires maintaining adequate knowledge of operating systems and application software used within the company

Job Summary

  • The role requires maintaining adequate knowledge of operating systems and application software used within the company.
  • Candidates must possess good written communication skills and excellent time-keeping abilities to serve global clients effectively.
  • The position involves working in a 24/7 shift environment supporting a world-leading fund administration provider.

Matching Summary

The role requires maintaining adequate knowledge of operating systems and application software used within the company.

Skills & Requirements

Must-have

  • 2-3 years IT operational experience
  • Windows Desktop configuration and support
  • Active Directory user management
  • Microsoft Office 2013/2016 or Office 365
  • Ticket tool experience like Fresh Service or Service Now

Nice-to-have

  • Virtual desktop environment familiarity
  • CITRIX XenDesktop/XenApp experience
  • Azure and AWS cloud experience
  • Physical networking basics
  • ITIL Service Management principles

Key Requirements

  • Recognised third level qualification in computer discipline
  • Comptia A+, Server +, Network +, or MCP certification
  • Global Service Desk on-call experience

Work Rights

Not specified

Tailored Resume

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