Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 - $254,600 usd (primary location); ...
Hybrid (minimum of 50% in-office time each quarter)
Design and own global adoption & retention programs
Integrate programs into gtm and cs operating model
Make programs data-driven and measurable
Workday is seeking an Adoption & Retention Programs Lead to establish and manage programs aimed at enhancing product adoption and customer retention. The role requires strong experience in Customer Success and program management within SaaS environments, as well as the ability to influence cross-functional teams

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to protect and grow Workday’s customer base.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to establish and manage programs aimed at enhancing product adoption and customer retention. The role requires strong experience in Customer Success and program management within SaaS environments, as well as the ability to influence cross-functional teams.

Salary

Base: $169,800 - $254,600 USD (Primary Location); Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Design and own global adoption & retention programs
  • Integrate programs into GTM and CS operating model
  • Make programs data-driven and measurable
  • Mitigate risk and protect revenue integrity
  • Simplify processes and scale through platforms
  • Drive innovation, pilots, and continuous improvement

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Meaningful work with supportive colleagues

Key Requirements

  • 8+ years experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs
  • Strong analytical skills and comfort with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter