Technical Specialist

KID-Systeme

Newport, United Kingdom
Hybrid working (typically 3 days in the office and 2 days from home)
Storage, backup, compute and virtualisation products
Supplier management
Itil best practices
KID-Systeme is seeking a Technical Specialist & Service Delivery Manager for Storage, Backup, Compute, and Virtualisation products, requiring a technical background in a regulated industry and the ability to manage supplier relationships. The role emphasizes teamwork, technical support, and adherence to ITIL best practices, with a hybrid working model based in Newport, UK

Job Summary

  • Provide expert technical guidance and support to engineering teams, project managers, and stakeholders as a subject matter expert.
  • Perform ITIL-based processes including incident, problem, change, configuration management, asset management, major incident management, and entry into service.
  • Contribute to annual capacity planning and budget management for managed products.

Matching Summary

Match Score: 85

KID-Systeme is seeking a Technical Specialist & Service Delivery Manager for Storage, Backup, Compute, and Virtualisation products, requiring a technical background in a regulated industry and the ability to manage supplier relationships. The role emphasizes teamwork, technical support, and adherence to ITIL best practices, with a hybrid working model based in Newport, UK.

Skills & Requirements

Must-have

  • Storage, Backup, Compute and Virtualisation products
  • Supplier management
  • ITIL best practices
  • Business continuity and end user satisfaction
  • NetApp, Veeam, HPE Servers & ESXi

Nice-to-have

  • Strong technical and supplier management skills
  • Multidisciplinary team collaboration
  • Fast-paced and collaborative environment
  • Product-based delivery model

Key Requirements

  • UK Eyes Only SC/DV Security Clearance
  • ITIL accredited with workplace experience
  • Experience in Contract management
  • Experience in a technical role within aerospace, defence, or highly regulated industry

Work Rights

Must have or be able to obtain UK Eyes Only SC/DV Security Clearance

Tailored Resume

Cover Letter