Professional Services Engineer - Customer Success, Cx
NiCE
Manila, Philippines
On-site
It saas or cloud-based environment experience
End-to-end project delivery support
Data analysis with excel tools
The role involves partnering with Sales and Development teams to design and build perfect customer journeys using Proactive AI Agents
Job Summary
The role involves partnering with Sales and Development teams to design and build perfect customer journeys using Proactive AI Agents.
Candidates will deliver high-quality technical implementations and act as a trusted day-to-day technical contact for customers.
Join an ever-growing global company where teams work in a fast-paced, collaborative, and creative environment with endless internal career opportunities.
Matching Summary
The role involves partnering with Sales and Development teams to design and build perfect customer journeys using Proactive AI Agents.
Skills & Requirements
Must-have
IT SaaS or cloud-based environment experience
End-to-end project delivery support
Data analysis with Excel tools
Cross-functional stakeholder collaboration
Agile or similar delivery methodologies
Nice-to-have
Interest in AI automation technologies
Experience guiding or supporting others
Commercial awareness for business cases
Curious mindset for continuous learning
Key Requirements
Proven experience in IT, SaaS, or cloud service delivery