Customer Service Representative

Stone House Animal Hospital

Albuquerque, NM, United States
Competitive pyy; performance bonuses available; no...
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Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
** Stone House Animal Hospital is seeking a Customer Service Representative to enhance client experiences by managing appointments, communication, and patient information. The ideal candidate will have strong customer service skills, preferably in a veterinary or healthcare setting, and a commitment to compassion and effective communication. **

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Key responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using technology systems.
  • The company offers competitive pay, performance bonuses, comprehensive health benefits, and tailored development programs for career growth.

Matching Summary

Match Score: 75

** Stone House Animal Hospital is seeking a Customer Service Representative to enhance client experiences by managing appointments, communication, and patient information. The ideal candidate will have strong customer service skills, preferably in a veterinary or healthcare setting, and a commitment to compassion and effective communication. **

Salary

Competitive pay; Performance bonuses available; Not specified base amount

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong organizational skills for busy periods
  • Ability to lift up to 40 pounds
  • Proficiency with practice management software

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with scheduling software required

Work Rights

Not specified

Tailored Resume

Cover Letter