Service Desk Technician

EMBL (European Molecular Biology Lab)

Hinxton, United Kingdom
£2,830 - £3,064 pm after tax; not specified; not s...
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First line support
Technical support
Itil processes
** EMBL is seeking a Service Desk Technician for a short-term contract in Hinxton, UK, to provide first-line IT support to a diverse user base. The role offers opportunities for skill development and exposure to complex bioinformatics services within a collaborative and innovative environment. **

Job Summary

  • Provide onsite and remote technical support to staff members and visitors, acting as the first point of contact for all IT-related queries.
  • Ensure all technical issues and queries received are logged, tracked and actioned according to agreed processes and best practices.
  • This role offers a great opportunity for someone looking to start their career in IT or build on a couple of years of experience within a friendly team.

Matching Summary

Match Score: 75

** EMBL is seeking a Service Desk Technician for a short-term contract in Hinxton, UK, to provide first-line IT support to a diverse user base. The role offers opportunities for skill development and exposure to complex bioinformatics services within a collaborative and innovative environment. **

Salary

£2,830 - £3,064 per month after tax; Not specified; Not specified

Skills & Requirements

Must-have

  • first line support
  • technical support
  • ITIL processes
  • customer facing skills
  • troubleshoot technical issues

Nice-to-have

  • proactive and customer focused
  • seek opportunities to learn
  • supportive and helpful colleague
  • Linux administration
  • ITSM system experience

Key Requirements

  • IT industry qualifications or relevant IT degree
  • Experience configuring end-user devices and operating systems
  • Basic programming or scripting experience
  • Follow defined processes and procedures accurately

Work Rights

Not specified

Tailored Resume

Cover Letter