The Customer Service Specialist will manage the funding and settlement process for Business and Commercial loans, collaborating with internal stakeholders on complex settlement matters
Job Summary
The Customer Service Specialist will manage the funding and settlement process for Business and Commercial loans, collaborating with internal stakeholders on complex settlement matters.
Responsibilities include providing superior customer service, identifying process improvements, undertaking investigations, completing reconciliations, and practicing prudent risk management.
CommBank is committed to building a diverse and inclusive workforce, nurturing talent, and offering flexibility with at least half of the month connecting in office.
Matching Summary
The Customer Service Specialist will manage the funding and settlement process for Business and Commercial loans, collaborating with internal stakeholders on complex settlement matters.
Skills & Requirements
Must-have
Superior customer service
Process complex settlement matters
Respond to enquiries and complaints
Identify process improvement opportunities
Prudent risk management practices
Nice-to-have
Team-oriented outlook
Build relationships with stakeholders
Values-driven organization
Key Requirements
Home lending/commercial lending process exposure preferred