Manager, Ai Systems And Workflows

London Stock Exchange Group

**
Ai and emerging technologies expertise
Experience in operational it environment
Strong analytical skills
** The London Stock Exchange Group (LSEG) is seeking a Manager for AI Systems and Workflows within its Customer Incident Response & Escalation (CIRE) division. This role focuses on using AI and emerging technologies to improve escalation management processes, while also managing customer concerns and leading digital transformation initiatives. **

Job Summary

  • The Manager, AI Systems and Workflows will lead efforts to drive efficiency in escalation management processes.
  • This role includes developing digital transformation strategies and implementing automation solutions.
  • LSEG values innovation, quality, and offers a hybrid working model with great employee benefits.

Matching Summary

Match Score: 75

** The London Stock Exchange Group (LSEG) is seeking a Manager for AI Systems and Workflows within its Customer Incident Response & Escalation (CIRE) division. This role focuses on using AI and emerging technologies to improve escalation management processes, while also managing customer concerns and leading digital transformation initiatives. **

Skills & Requirements

Must-have

  • AI and emerging technologies expertise
  • Experience in operational IT environment
  • Strong analytical skills

Nice-to-have

  • Growth mindset and continuous improvement
  • Ability to collaborate across organizational levels
  • Adaptability in a digital world

Key Requirements

  • Minimum of 3-4 years' experience
  • Familiarity with ITSM and ITIL
  • Proficiency in HTML, Python, and Microsoft Power Platform

Work Rights

Not specified

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