Not specified, but likely on-site due to the nature of the role.
Proficiency in mandarin language required
Minimum 3 years relevant work experience
Gce o level qualification minimum
Home Nursing Foundation in Singapore is seeking a Customer Service Assistant to provide support in a call center environment. The role involves managing patient inquiries, referrals, and ensuring smooth communication between patients and healthcare providers, requiring proficiency in Mandarin
Job Summary
The role supports Home Nursing Foundation's mission to provide comprehensive home healthcare services regardless of patients' ability to pay.
Responsibilities include managing patient referrals through the AIC e-Referral System and coordinating admissions within the HNF Electronic Medical Record system.
Candidates must possess strong Mandarin proficiency to effectively communicate with Mandarin-speaking clients and their families.
Matching Summary
Match Score: 80
Home Nursing Foundation in Singapore is seeking a Customer Service Assistant to provide support in a call center environment. The role involves managing patient inquiries, referrals, and ensuring smooth communication between patients and healthcare providers, requiring proficiency in Mandarin.
Skills & Requirements
Must-have
Proficiency in Mandarin language required
Minimum 3 years relevant work experience
GCE O Level qualification minimum
Handle patient enquiries via phone and email
Manage referrals in AIC e-Referral System
Nice-to-have
Prior call centre or customer service experience
Strong interpersonal and communication skills
Ability to multi-task in fast-paced environment
Service-oriented disposition with professional etiquette