Onboarding Consultant I, Xtrachef - Bilingual Spanish

Toast

Remote
Zone a: $70,000—$80,000 usd; zone b: $60,000—$70,0...
Remote
Restaurant operations knowledge
Project management skills
Customer relationship management
Serve as the customer's relationship manager and point of contact from account purchase through the onboarding phase

Job Summary

  • Serve as the customer's relationship manager and point of contact from account purchase through the onboarding phase.
  • Leverage restaurant operations knowledge and project management skills to partner with restaurant owners through product implementation.
  • Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants).

Matching Summary

Serve as the customer's relationship manager and point of contact from account purchase through the onboarding phase.

Salary

Zone A: $70,000—$80,000 USD; Zone B: $60,000—$70,000 USD; Zone C: $55,000—$65,000 USD; Not specified

Skills & Requirements

Must-have

  • Restaurant operations knowledge
  • Project management skills
  • Customer relationship management
  • Bilingual Spanish and English
  • COGS and inventory analysis

Nice-to-have

  • POS software experience
  • Salesforce CRM experience
  • Customer retention experience
  • Tech industry experience
  • New product launch experience

Key Requirements

  • Bilingual/Fluent in Spanish & English
  • 3+ years customer satisfaction/business operations experience
  • Experience with COGS and inventory analysis
  • Comfortable with direct customer outreach via phone
  • Success operating independently in changing environments

Work Rights

Not specified

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