Senior Manager/director, Customer Success Attrition Programs

Salesforce

Base: $143,400 - $261,500 annually; bonus/equity: ...
Not specified (likely hybrid or fully remote based on industry trends).
Customer success leadership
Cross-functional program design
Data-driven intervention strategy
Salesforce is seeking a Senior Manager/Director for Customer Success Attrition Programs, responsible for developing and executing strategies to reduce customer churn. The ideal candidate will have extensive experience in customer success within an enterprise SaaS environment and a strong analytical background

Job Summary

  • This high-impact role is responsible for architecting and leading a proactive, cross-functional program designed to identify at-risk customers and drive targeted interventions that reduce churn and secure long-term loyalty.
  • You will be part of a central orchestration team, working with leaders across Analytics, Sales, and Customer Success to build a data-driven framework that saves our most valuable accounts.
  • This is a "founding member" opportunity for a high-visibility team. You will have a direct, measurable impact on Salesforce’s financial health and help define the next decade of our customer success strategy.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Manager/Director for Customer Success Attrition Programs, responsible for developing and executing strategies to reduce customer churn. The ideal candidate will have extensive experience in customer success within an enterprise SaaS environment and a strong analytical background.

Salary

Base: $143,400 - $261,500 annually; Bonus/Equity: company bonus, incentive for sales roles, equity, or benefits, as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program

Skills & Requirements

Must-have

  • Customer Success leadership
  • cross-functional program design
  • data-driven intervention strategy
  • customer attrition mitigation
  • scalable program architecture

Nice-to-have

  • customer advocacy passion
  • navigating complex organizations
  • AI-driven workforce transformation
  • founding member opportunity

Key Requirements

  • 12+ years experience in enterprise SaaS
  • 7+ years leading large-scale programs
  • Proven ability to influence without authority
  • Deep understanding of customer attrition drivers
  • Strong analytical and commercial skills
  • Bachelor's degree required

Work Rights

Not specified

Tailored Resume

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