Sr. Process Manager - Personal Loans

Capital One

Chicago, IL, USA
Chicago, il: $80,800 - $92,200; mclean, va: $88,80...
Process documentation and updates
Customer experience improvement
Risk identification and mitigation
This role involves leading the development and implementation of business intent and requirements for personal loans marketing and product strategies

Job Summary

  • This role involves leading the development and implementation of business intent and requirements for personal loans marketing and product strategies.
  • You will partner with key stakeholders to build teams, identify risks, and develop key components for bringing new products to market.
  • The position requires performing quality assurance checks, serving as a subject matter expert, and maintaining monthly dashboards and reporting.

Matching Summary

This role involves leading the development and implementation of business intent and requirements for personal loans marketing and product strategies.

Salary

Chicago, IL: $80,800 - $92,200; McLean, VA: $88,800 - $101,300; Riverwoods, IL: $80,800 - $92,200; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • Process documentation and updates
  • Customer experience improvement
  • Risk identification and mitigation
  • Cross-functional team collaboration
  • Adaptability in fast-paced environment

Nice-to-have

  • Attention to detail
  • Ability to connect dots
  • Disciplined and dedicated professional
  • Excellent communication skills

Key Requirements

  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Process Management, Project Management, Relationship Management or Risk Management
  • At least 1 year of financial services experience
  • At least 1 year of experience in Microsoft Office or G Suite
  • 3+ years of experience in Process Management, Project Management, Relationship Management or Risk Management (Preferred)
  • 2+ years of compliance experience (Preferred)
  • 3+ years of operational risk experience (Preferred)
  • PMP, Lean, Agile or Six Sigma certification (Preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter