Client Services Officer

Assure

West Perth, WA, Australia
On-site
Passion for customer service
Confident multitasker across crms
Proficient in microsoft office
Assure is seeking a Client Services Officer to serve as a key link between clients and their Employee Assistance Program (EAP) services in West Perth, WA. The ideal candidate will possess a passion for customer service, multitasking abilities, and attention to detail, with opportunities for career growth within a diverse and supportive company culture

Job Summary

  • The role serves as a vital connector between clients and Assure EAP services, requiring care and confidence in managing sensitive enquiries.
  • Assure values initiative, empathy, and critical thinking just as much as performance, breaking the mould of traditional call centres.
  • Employees benefit from ongoing coaching, flexible scheduling, and opportunities to grow their careers across the global APM Group.

Matching Summary

Match Score: 85

Assure is seeking a Client Services Officer to serve as a key link between clients and their Employee Assistance Program (EAP) services in West Perth, WA. The ideal candidate will possess a passion for customer service, multitasking abilities, and attention to detail, with opportunities for career growth within a diverse and supportive company culture.

Skills & Requirements

Must-have

  • Passion for customer service
  • Confident multitasker across CRMs
  • Proficient in Microsoft Office
  • Detail-oriented self-motivated
  • Team-friendly collaboration

Nice-to-have

  • Experience in retail or hospitality
  • Previous call centre background
  • Critical thinking skills
  • Empathy and initiative
  • Career-driven growth mindset

Key Requirements

  • Full-time position availability
  • Flexible scheduling capability

Work Rights

Not specified

Tailored Resume

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