Contact Center Representative (temp To Hire)

Aqua America Inc

Cary, NC, US
$18ph
**
Handle inbound customer calls
Resolve billing and service inquiries
Focus on one-call resolution
** Aqua America Inc. is seeking a Contact Center Representative for a temp-to-hire position in Cary, NC. The ideal candidate should possess strong customer service skills and be capable of working effectively in a high-volume call environment. **

Job Summary

  • The Contact Center Representative serves as the first point of contact for customers, delivering personalized support with a focus on one‑call resolution.
  • The role involves handling inbound customer calls in a fast‑paced, high-call-volume environment and resolving inquiries related to billing, collections, move‑in/move‑out requests, service outages, emergency situations, and water and wastewater quality concerns.
  • Upon conversion to full time employment, Aqua provides a wide-ranging benefits package including medical, prescription, dental and vision coverage, paid time off, 401(k), Employee Stock Purchase Plan, life insurance, voluntary benefits, as well as health and wellness programs.

Matching Summary

Match Score: 75

** Aqua America Inc. is seeking a Contact Center Representative for a temp-to-hire position in Cary, NC. The ideal candidate should possess strong customer service skills and be capable of working effectively in a high-volume call environment. **

Salary

$18/hour

Skills & Requirements

Must-have

  • Handle inbound customer calls
  • Resolve billing and service inquiries
  • Focus on one-call resolution
  • Communicate clearly and professionally
  • Document customer interactions

Nice-to-have

  • Create positive customer experiences
  • De-escalate challenging interactions
  • Contribute to team culture

Key Requirements

  • High school diploma or equivalency
  • At least two years of customer service experience
  • Available to work scheduled shifts

Work Rights

Not specified

Tailored Resume

Cover Letter