The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team
Job Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Candidates will be responsible for defining and aligning goals for ITSM transformation while driving platform adoption across the entire enterprise using ServiceNow.
Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field to deepen connections and maintain community.
Matching Summary
The role involves serving as a strategic advisor to business stakeholders to identify challenges and opportunities for operational excellence within the IT Service Management team.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Strategic advisor to business stakeholders
End-to-end business analysis expertise
ServiceNow product roadmap development
Nice-to-have
Strong focus on exceptional user experiences
Experience with PagerDuty integration
Curious minds and courageous collaborators
Proven record of driving platform adoption
Ability to work independently in fast-paced environment
Key Requirements
Minimum 12+ years of ServiceNow design and implementation experience
ITIL Foundation Certification
Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience