Customer Service Operations Associate

Wolters Kluwer

Clayton, MO, United States
Base: $34,300.00 - $57,400.00 usd; bonus/equity: e...
Onsite
Customer service interaction capabilities
Basic operational reporting
Workflow coordination and management
As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes

Job Summary

  • As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes.
  • Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
  • The interview process emphasizes authenticity by requiring candidates to participate without AI assistance and includes in-person interviews to maintain integrity.

Matching Summary

As a Customer Service Operations Associate, you'll engage in a range of operational and administrative tasks to enhance our customer service processes.

Salary

Base: $34,300.00 - $57,400.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Paid Leave

Skills & Requirements

Must-have

  • Customer service interaction capabilities
  • Basic operational reporting
  • Workflow coordination and management
  • First-line support and issue escalation
  • Quality checks and audit of interactions

Nice-to-have

  • Analytical skills for data interpretation
  • Time management for multitasking
  • Problem-solving abilities
  • Technical skills with advanced office software
  • Collaboration and team support

Key Requirements

  • Work authorization in the United States
  • Experience with operational reporting
  • Customer service experience

Work Rights

Must have work authorization in the United States

Tailored Resume

Cover Letter