WE-PLUS PTE. LTD. is seeking a CRM Support Analyst to support and deploy CRM solutions across multiple markets in the APAC region. The role involves offering second and third-level support for CRM and marketing automation systems, collaborating with users, and managing various projects
Job Summary
This role supports a regional CRM solution across 8 local markets with over 1690 POS terminals for 14+ beauty brands.
The candidate will act as the primary point of contact for 2nd and 3rd level support on platforms like Salesforce Service Cloud and Marketing Cloud.
Responsibilities include managing project timelines, coordinating resources, and leading the creation of detailed solution designs aligned with technical environments.
Matching Summary
Match Score: 85
WE-PLUS PTE. LTD. is seeking a CRM Support Analyst to support and deploy CRM solutions across multiple markets in the APAC region. The role involves offering second and third-level support for CRM and marketing automation systems, collaborating with users, and managing various projects.
Skills & Requirements
Must-have
Salesforce Service Cloud support
Salesforce Marketing Cloud operations
2nd/3rd level CRM ticket management
Root cause analysis and resolution
Business requirement translation
Solution design and documentation
APAC regional market support
Nice-to-have
Mandarin language proficiency
Luxury retail industry experience
Strong communication skills
Proactive and pragmatic attitude
Multi-project management capability
Vendor interaction experience
Key Requirements
University degree in Computer Science or related field