This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors
Job Summary
This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors.
The Patient Advocate will also provide support to Carilion Clinic staff by assisting with communication between staff and patients and families and acting as liaison when appropriate.
Carilion offers a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
Matching Summary
This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors.
Skills & Requirements
Must-have
patient and family communication
complaint and grievance investigation
risk management
de-escalation techniques
critical thinking and problem-solving
Nice-to-have
culture of service excellence
teamwork and respectful communication
anticipation of patient needs
proactive education and support
Key Requirements
High school diploma or GED required
One year of experience in patient care or customer service
Five years with Service Recovery or Dispute Resolution