Senior Customer Success Manager- Key Accounts

Darktrace

Not specified; commission awarded for increasing n...
Fluency in french and english
5 years experience in customer success or related field
Ability to communicate with senior business professionals
The role involves managing diverse global accounts to drive adoption, renewals, and expansion while ensuring customer success

Job Summary

  • The role involves managing diverse global accounts to drive adoption, renewals, and expansion while ensuring customer success.
  • Candidates will present Darktrace solutions to C-Suite executives and negotiate complex upsell opportunities aligned with client needs.
  • Benefits include 25 days' holiday plus public holidays, additional birthday off, life and disability insurance, and medical coverage.

Matching Summary

The role involves managing diverse global accounts to drive adoption, renewals, and expansion while ensuring customer success.

Salary

Not specified; Commission awarded for increasing Net Revenue Retention (NRR)

Skills & Requirements

Must-have

  • Fluency in French and English
  • 5 years experience in Customer Success or related field
  • Ability to communicate with senior business professionals

Nice-to-have

  • Familiarity with enterprise networking technology
  • Advanced understanding of cybersecurity concepts
  • Strong time management and self-motivation skills

Key Requirements

  • Minimum 5 years experience in Customer Success, Project Management, or Consulting
  • Fluency in both French and English languages required
  • Experience managing complex deployments and escalations

Work Rights

Not specified

Tailored Resume

Cover Letter