Service Resolution Representative

Observatoryoc

Auckland, New Zealand
Onsite
Resolve customer claims and requests
Monitor mailboxes and zendesk queues
Liaise with internal departments
The Service Resolution Team (SRT) is the ultimate stop for providing solutions for fans, incubating and iterating customer resolutions by liaising with clients and internal departments

Job Summary

  • The Service Resolution Team (SRT) is the ultimate stop for providing solutions for fans, incubating and iterating customer resolutions by liaising with clients and internal departments.
  • This role involves investigating customer claims, accepting problematic calls from representatives, and resolving queries from clients and internal teams.
  • The company is part of Live Nation Entertainment, the world's largest live entertainment company, fostering a passionate and diverse culture.

Matching Summary

The Service Resolution Team (SRT) is the ultimate stop for providing solutions for fans, incubating and iterating customer resolutions by liaising with clients and internal departments.

Skills & Requirements

Must-have

  • Resolve customer claims and requests
  • Monitor mailboxes and Zendesk queues
  • Liaise with internal departments
  • Provide high level of service
  • Work rotating roster including weekends

Nice-to-have

  • Positive and friendly attitude
  • Proactive problem-solving approach
  • Embrace change and adapt
  • Passion for live entertainment
  • Team player

Key Requirements

  • Customer service background
  • Manage multiple tasks and meet deadlines
  • Flexibility to work any shift
  • Police clearance check required

Work Rights

Not specified

Tailored Resume

Cover Letter