Analista De Assistência Ao Cliente (reclamação De Cliente)

Bosch Rexroth Pty. Ltd.

Itatiba, Brazil
Not specified; benefits: medical + dental assistan...
On-site
Advanced english proficiency required
Lead customer complaint processes
Execute warranty cost recovery negotiations
Bosch Rexroth is seeking a Customer Assistance Analyst (Customer Complaints) in Itatiba, Brazil, to manage and coordinate customer complaint processes while ensuring quality and compliance with internal standards. The role requires technical expertise in engineering and strong communication skills, along with a focus on problem-solving and customer satisfaction

Job Summary

  • The role involves actively leading and coordinating customer complaint processes from initial containment to technical analysis and report generation.
  • Candidates must negotiate warranty cost recovery while interacting with clients and global group plants to ensure efficient operations.
  • The company offers quality medical and dental assistance, on-site restaurants, year-end benefits, and life insurance as part of the compensation package.

Matching Summary

Match Score: 85

Bosch Rexroth is seeking a Customer Assistance Analyst (Customer Complaints) in Itatiba, Brazil, to manage and coordinate customer complaint processes while ensuring quality and compliance with internal standards. The role requires technical expertise in engineering and strong communication skills, along with a focus on problem-solving and customer satisfaction.

Salary

Not specified; Benefits: Medical and dental assistance; On-site restaurant; Year-end bonuses; Life insurance

Skills & Requirements

Must-have

  • Advanced English proficiency required
  • Lead customer complaint processes
  • Execute warranty cost recovery negotiations
  • Monitor KPIs for deadline compliance

Nice-to-have

  • Experience with hydraulic schematics
  • Knowledge of technical drawing
  • Familiarity with 8D problem solving
  • Direct client contact experience

Key Requirements

  • Higher education in Mechanical, Electrical, Mechatronics, or Electronics Engineering
  • Mandatory advanced English language skills
  • Residency in Itatiba or surrounding areas preferred

Work Rights

Not specified

Tailored Resume

Cover Letter