Senior Technical Support Engineer

Workday

Japan
Not specified; not specified; not specified
Hybrid
3+ years saas technical support experience
Fluent bilingual japanese and english skills
Experience with splunk, kibana, and grafana
This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers

Job Summary

  • This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.
  • The team fosters a learning environment where open collaboration and cross-functional teamwork are vital to supporting excellent user experiences.
  • Candidates will act as a key regional point of contact for critical Japanese customers while participating in a 24x7 global coverage plan.

Matching Summary

This role involves diagnosing complex software issues and collaborating with stakeholders to deliver solutions for Fortune 500 customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years SaaS technical support experience
  • Fluent bilingual Japanese and English skills
  • Experience with Splunk, Kibana, and Grafana

Nice-to-have

  • Strong analytical and problem-solving skills
  • Ability to collaborate across global teams
  • Confident verbal and written communication

Key Requirements

  • 3+ years proven ability in SaaS technical support
  • Fluency in speaking, reading, and writing Japanese and English
  • Experience with Workday, Salesforce, JIRA, and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter