Overnight Communications Agent

Four Seasons Hotels & Resorts

London, United Kingdom
Base: £37,000 pyckage; bonus/equity: hotel service...
Handling high volumes of calls
Guest interaction with professionalism
Telephone and internet services support
As a Communications Agent, you will be one of the first points of contact for our guests, delivering warm, intuitive and seamless service in line with Four Seasons standards

Job Summary

  • As a Communications Agent, you will be one of the first points of contact for our guests, delivering warm, intuitive and seamless service in line with Four Seasons standards.
  • You will handle all incoming calls and requests with confidence, clarity and genuine care, ensuring every guest feels supported and valued.
  • Employees enjoy a £37,000 package which includes Hotel service charge, and salary, excellent training, and career development opportunities.

Matching Summary

As a Communications Agent, you will be one of the first points of contact for our guests, delivering warm, intuitive and seamless service in line with Four Seasons standards.

Salary

Base: £37,000 package; Bonus/Equity: Hotel service charge included; Benefits: Up to 20 complimentary nights, free meals, holiday entitlement increases, free life insurance, season ticket loan, cycle to work scheme, free uniform dry cleaning

Skills & Requirements

Must-have

  • Handling high volumes of calls
  • Guest interaction with professionalism
  • Telephone and internet services support
  • Fluent written and spoken English
  • Confident, professional, warm telephone manner

Nice-to-have

  • Genuine care for guests
  • Intuitive and seamless service
  • Additional languages are a plus
  • Team environment focus

Key Requirements

  • At least one year of experience in a similar role
  • Luxury five star environment experience preferred
  • Previous experience with Opera and HotSOS preferred
  • Right to Work in the UK is required

Work Rights

Right to Work in the UK

Tailored Resume

Cover Letter