Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Knowledge management systems
Ai/ml frameworks
Process mapping tools
Workday is seeking a Sr Business Process Analyst to join their Global Support Operations & Enablement teams, focusing on enhancing knowledge management and AI tools to improve customer support. The ideal candidate will possess strong analytical skills, experience in knowledge management, and a background in process improvement methodologies. The role offers a fully remote work environment with flexible scheduling options

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • With Flex Work, we’re combining the best of both worlds: in-person time and remote.

Matching Summary

Match Score: 85

Workday is seeking a Sr Business Process Analyst to join their Global Support Operations & Enablement teams, focusing on enhancing knowledge management and AI tools to improve customer support. The ideal candidate will possess strong analytical skills, experience in knowledge management, and a background in process improvement methodologies. The role offers a fully remote work environment with flexible scheduling options.

Skills & Requirements

Must-have

  • knowledge management systems
  • AI/ML frameworks
  • process mapping tools
  • data analysis and visualization
  • customer support operations

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • empathy and shared enthusiasm
  • agile self-starter

Key Requirements

  • 8+ years experience as Business Process Analyst
  • 5+ years in knowledge management
  • Experience with AI chatbot/automated systems
  • Bachelor's degree or equivalent experience
  • 2+ years experience with SQL

Work Rights

Not specified

Tailored Resume

Cover Letter