Technical Support Representative 1 (for Pooling)

Dexcom Inc

Hybrid
Fluency in english written and oral communication
Experience supporting ios and android mobile apps
Knowledge of windows and mac os x operating systems
The role involves interacting with patients, parents, and caretakers to provide troubleshooting assistance for Dexcom products

Job Summary

  • The role involves interacting with patients, parents, and caretakers to provide troubleshooting assistance for Dexcom products.
  • Employees serve as the first point-of-contact for technical issues relating to mobile apps, cloud software, and hardware.
  • The position requires compliance with Quality System regulations and maintaining patient confidentiality and privacy.

Matching Summary

The role involves interacting with patients, parents, and caretakers to provide troubleshooting assistance for Dexcom products.

Skills & Requirements

Must-have

  • Fluency in English written and oral communication
  • Experience supporting iOS and Android mobile apps
  • Knowledge of Windows and Mac OS X operating systems
  • Ability to troubleshoot medical device issues
  • Strong verbal and written communication skills

Nice-to-have

  • Experience with social media channel support
  • Empathy and strong customer service skills
  • Willingness to work rotating schedules including evenings
  • Desire to work in a fast-moving company environment

Key Requirements

  • HND level education or 1+ years relevant experience
  • Sound working knowledge of web browsers and operating systems
  • Proven experience supporting cloud-based reporting systems

Work Rights

Not specified

Tailored Resume

Cover Letter