Customer Success Manager 2

Equinix

Shanghai, China
**
Customer onboarding and adoption
Issue and escalation management
Customer success planning
** Equinix is seeking a Customer Success Manager to provide exceptional support to regional customers, focusing on onboarding, adoption, and account management. The ideal candidate should have experience in customer success roles, strong communication skills in English and Mandarin, and a proactive approach to customer engagement. **

Job Summary

  • Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
  • Provide best in class support through the evaluation of customer loyalty and oversight of regional customers.
  • You’ll work across teams, influence key decisions, and help shape the path forward.

Matching Summary

Match Score: 75

** Equinix is seeking a Customer Success Manager to provide exceptional support to regional customers, focusing on onboarding, adoption, and account management. The ideal candidate should have experience in customer success roles, strong communication skills in English and Mandarin, and a proactive approach to customer engagement. **

Skills & Requirements

Must-have

  • customer onboarding and adoption
  • issue and escalation management
  • customer success planning
  • product utilization analysis
  • cross-functional collaboration

Nice-to-have

  • human connection valued
  • bold ideas welcomed
  • shaping what comes next
  • amplifying customer value

Key Requirements

  • 3+ years experience preferred
  • Good spoken English and Mandarin skills required
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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