Senior Issue Resolution Specialist, Vehicle Electronics & Software Execution

gmpdc.ca

Milford, Michigan, USA
Onsite
Vehicle electronics and software troubleshooting
Can, lin, ethernet serial data
Analyze and interpret data logs
The Senior Issue Resolution Specialist position at GM focuses on diagnosing and resolving customer-facing issues related to vehicle electronics and software execution. The role requires strong technical expertise in vehicle systems and collaboration across various teams to enhance customer experiences

Job Summary

  • You’ll play a critical role in protecting the customer experience by ensuring high-visibility, customer-facing issues are quickly identified, accurately diagnosed, and driven to closure.
  • You’ll lead triage of emerging TAC-reported issues, mentor newer team members, and acquire, analyze, and interpret data logs to identify root causes for pre-production and field issues.
  • This is a high-impact, hands-on role for someone who thrives in fast-paced launch environments and loves rolling up their sleeves to solve complex technical problems.

Matching Summary

Match Score: 85

The Senior Issue Resolution Specialist position at GM focuses on diagnosing and resolving customer-facing issues related to vehicle electronics and software execution. The role requires strong technical expertise in vehicle systems and collaboration across various teams to enhance customer experiences.

Skills & Requirements

Must-have

  • Vehicle electronics and software troubleshooting
  • CAN, LIN, Ethernet serial data
  • Analyze and interpret data logs
  • Cross-functional team collaboration
  • Hands-on ECU flashing and updates

Nice-to-have

  • Diagnose parasitic drain issues
  • Support telematics systems
  • Software application/tool development
  • Embedded software and controls understanding

Key Requirements

  • BS in Engineering or 8+ years equivalent experience
  • 5+ years in-vehicle troubleshooting experience
  • Strong understanding of vehicle electrical architecture
  • Ability to operate a motor vehicle
  • Ability to work onsite at Milford and Warren facilities

Work Rights

Not specified

Tailored Resume

Cover Letter